Case Studies - Complete IT

COMPANY CHALLENGE

A leading provider of metro connectivity services needed to significantly reduce its Information Technology (IT) costs while simultaneously improving service to the corporation. They needed a single supplier for all IT related needs that could quickly scale up for larger projects, while maintaining a smaller core group of tactically focused IT professionals.

OUR SOLUTION

Knowledge Solutions performed a detailed analysis of the customer's business processes, applications and systems infrastructure. After putting together a plan with the customer that included dramatically improved service level agreements (SLAs) and significant cost controls, all IT functions were outsourced to Knowledge Solutions. We curtailed the number of on-site personnel, thereby reducing the customer's overhead costs and introduced 24x7 remote monitoring and support, thereby increasing the level of support. We established long-term architecture and investment plans to align the core IT functions with the long term plans of the business.

VALUE/BENEFITS DELIVERED

By outsourcing all IT functions to Knowledge Solutions, the customer achieved a number of benefits:

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