Business Solutions - Sales Quality Assurance
Our Sales Quality Assurance Methodology uses critical information at each stage of the sales process:
- Sales
- Order & Provisioning
- Fulfillment
- Billing
A lack of key information can impede a company’s ability to understand process breakdowns and costs. Knowledge Solutions will help you define, collect, and analyze the key information required to ensure proper conformance for sales effectiveness.
Quality Optimization of the Sales Process
We have helped Sales organizations capture a variety of existing data and provide them with a multi-dimensional view of their cost structure and processes. This enables:
- Sales Analysis of product performance and profitability.
- Insight into Order & Provisioning effectiveness including customer acquisition and account maintenance costs, provisioning error rates, and channel performance.
- Fulfillment cost control review of vendor performance, returns from customer and process breakdowns.
- Analysis of Unbillables, Credits and Adjustments, Recourse and Write-Offs providing valuable insight into the effectiveness of Policies and Processes.
Knowledge Solutions works with key stakeholders to understand the policies, processes and systems that impact Sales. We can identify the key data required to optimize the quality of the Sales Process.
Whether your needs are very basic or very sophisticated Knowledge Solutions can provide the right level and combination of technical and management solutions to meet your business needs.
